Quick Reference Listing of Incentive Program Services

Under the direction of your management, Columbus can provide all of these services:

Pre-Event

Past event analysis
Return on Objective (ROO) and/or Return on Investment (ROI) objectives
Destination and venue research
Destination and venue recommendations
Site inspection – with you, our client, so you can see first hand the facilities, accommodations, and event venues for your important program. A member of our senior management team will accompany you
Pre-program communications and program roll-out assistance through a custom web-site
Vendor negotiations and blocked space management
- Hotel and/or conference center
  - Sleeping room rates concessions
  - Meeting and event space
  - Audio-visual, room set up, concessions based upon sleeping rooms
  - Food and beverage commitments and attrition protection tactics
  - On-site events and activities logistics and price negotiations
- Airlines
  - Negotiation of special group rates and deposit schedules
  - Block space concessions and name change provisions
- Transfers
  - Ground transportation between airport and hotel, and throughout program
  - Rental car reservations and price concessions when requested
- Events and Activities
  - Negotiation of pricing and logistical commitments for all activities and events, whether on-site or off-site
Program cost analysis and projections relative to initial budget parameters
Deviation and pre-post stay policies discussion
Liability mitigation and risk management
Vendor contracts and blocked space management
- Airlines, hotels, cruise lines, ground operators, and others. Management of the deposit schedules and collections, and reminders about vendor attrition penalties
On-line event registration and management technology (CT-REZ Event Management Event Management).
Custom web-site creation and maintenance for each program
Recognition gifts and awards (Medal Craft Mint, Maui Jim, Ogio, Logo Concepts)
Participant interaction – Senior travel counselor interaction with incentive trip recipients
- Airlines, hotels, cruise lines, ground operators, and others. Management of the deposit schedules and collections, and reminders about vendor attrition penalties
- High customer service standards for your achievers and their guests
- Handle questions, deviations, and assist with anything they need
- Pre-trip meeting with participants when located in one main geography
Custom document preparation, packaging, and delivery

During Event

Meet and greet services at select airports
On-site hospitality desk for entire length of event
- Columbus senior management and travel counselor staffing on-site
  - Assistance with all on and off-site event and activity logistics
  - Liaison between hotel and other vendors, and you, our client
  - Assurance of proper and accurate billing prior to departur

Post Event

Post-event debriefing and wrap up
- Final accounting and vendor communications
- Participant and administrator surveys
- Return on Objective (ROO) and/or Return on Investment (ROI) analysis
- Initial preparations for next event

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